Frequently Asked Questions
How do I place an order? Simply browse our store, add items to your cart, and check out securely online. You'll receive an order confirmation email right after your purchase.
Can I change or cancel my order? Contact us as soon as possible at charliemuhammad110@gmail.com or (770) 638-1665. If your order hasn't shipped yet, we'll do our best to update or cancel it. Once an order has shipped, it can't be changed or canceled.
Do you accept [PayPal / Shop Pay / specific payment methods]? We accept the payment methods shown at checkout, including major credit and debit cards. (Update this once you confirm which payment providers are active in your store.)
Shipping
How long does shipping take? Orders are processed within [1–3] business days, with delivery typically taking [3–7] business days depending on your location and shipping method. See our full [Shipping Policy] for details.
Do you ship internationally? [We currently ship only within the United States. / We ship to select international destinations.] (delete whichever doesn't apply)
How do I track my order? You'll receive a shipping confirmation email with tracking information as soon as your order ships.
Returns & Refunds
What's your return policy? You have [30] days from delivery to request a return on unused items in original packaging. Full details are in our [Return and Refund Policy].
My item arrived damaged or wrong — what do I do? Email us at charliemuhammad110@gmail.com within [7] days of delivery with your order number and a photo of the item, and we'll sort out a replacement or refund right away.
How long do refunds take? Once your return is received and inspected, refunds are processed within [5–10] business days to your original payment method.
Products
Are your chemicals and equipment safe for all pool types? Product listings include compatibility details — check the description for your specific pool type (chlorine, saltwater, above-ground, in-ground, etc.). If you're unsure, contact us before ordering and we're happy to help.
Do you offer bulk or wholesale pricing? Reach out to us directly at charliemuhammad110@gmail.com — we're happy to discuss options for larger orders.
Contact
How can I reach customer support? Email charliemuhammad110@gmail.com or call (770) 638-1665. We aim to respond within [24–48] hours.
Where are you located? PoolAquatic is based at 2908 Lake Rd #11, Killeen, TX 76543, United States.