Refund policy

At PoolAquatic, your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.

Returns You have [30] calendar days from the date you receive your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at charliemuhammad110@gmail.com or (770) 638-1665 with your order number and reason for return. We'll provide instructions on where to send your item. Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, contact us within [7] days of delivery with your order number and a photo of the item. We'll arrange a replacement, repair, or full refund at no additional cost to you.

Non-Returnable Items The following items can't be returned: custom or made-to-order pool products, chemicals and consumables once opened, and clearance/final-sale items. Gift cards are non-returnable.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within [5–10] business days. Please note your bank or card issuer may take additional time to post the refund.

Exchanges The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Shipping Costs for Returns Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.

Contact Us Questions about returns or refunds? Reach us at charliemuhammad110@gmail.com or (770) 638-1665.